First, this was not designed to be user friendly or intuitive at all! It’s like a programmer decided to be a procurement manager and started introducing complicated steps to what is otherwise straightforward. I hate Ariba and I will have plenty of reasons to justify this. It’s a compliance tool so it’s a way of ensuring that offers sent by suppliers, tender documents etc are captured centrally and survives even though an employee has left the org. Good for process compliance folks, bad for sourcing managers and suppliers. Some of our invoices come to ~$35 A PIECE to send! Many customers use sites that are no cost to us that work significantly better than this one. We have no choice be to receive PO's from this site and to send invoices through this site. The worst part is that we as the customer are forced to pay for this service that rarely works. When trying to open purchase orders, I constantly get "exception encountered" error messages and have to reopen the PO's numerous times in order to see them, then cross my fingers that I don't get the "exception encountered" error message again and again when I choose print. Half the time, I don't know whether the invoice was sent or not because it jumps me back to the home screen when I'm mid-way through uploading an invoice. I do not like that this software constantly throws errors and doesn't always process my invoices. I like that I can see the status of my uploaded invoices and the status of my customers' purchase orders without having to reach out to the customer. Again, being able to see the status of invoices and PO's is great, but I dread when I get emails letting me know a new PO is available or when I have to send invoices through this site.
We have run in to more problems than solutions with Ariba.
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